WonderAnanna
Support Center
Last updated: August 26, 2025
Quick Help
Frequently Asked Questions
Find quick answers to the most common questions about our games and services.
Report a Bug
Encountered a technical issue? Let us know so we can fix it quickly.
Account Issues
Need help with your account, login problems, or account recovery?
Payment Support
Questions about purchases, refunds, or billing issues? We're here to help.
Frequently Asked Questions
Account & Login
How do I create an account?
You can create an account directly within any of our games. Simply download the game, open it, and follow the account creation prompts. You can also sign up using your Google, Facebook, or Apple account for convenience.
I forgot my password. How can I reset it?
Use the "Forgot Password" link on the login screen. Enter your email address, and we'll send you a password reset link. If you don't receive the email, check your spam folder or contact our support team.
Can I transfer my progress to a new device?
Yes! Make sure you're logged into your Wonder Ananna Studio Ltd. account on your old device. On your new device, download the game and log in with the same account to sync your progress automatically.
How do I delete my account?
You can delete your account from the game settings menu or by contacting our support team. Please note that account deletion is permanent and cannot be undone.
Gameplay & Technical
The game crashes or won't load. What should I do?
Try these steps: 1) Restart the app, 2) Restart your device, 3) Check for app updates, 4) Free up device storage, 5) Check your internet connection. If the problem persists, contact support with your device model and operating system version.
Why is the game running slowly?
Slow performance can be caused by low device storage, too many apps running in the background, or an older device. Try closing other apps, freeing up storage space, or reducing graphics settings in the game options.
I lost my game progress. Can you restore it?
If you were logged into your account, your progress should be saved on our servers. Try logging out and back in. If you weren't logged in, unfortunately, local progress cannot be restored if the app data is lost.
Which devices are supported?
Our games support iOS 12+ and Android 6.0+. For the best experience, we recommend devices released within the last 3-4 years. Check the specific game's store page for detailed requirements.
Payments & Purchases
How do I make in-app purchases?
In-app purchases are made through your device's app store (Google Play Store or Apple App Store). Make sure you have a valid payment method set up in your store account.
I made a purchase but didn't receive my items. What now?
First, restart the game to allow time for the purchase to process. If items still don't appear after 24 hours, contact support with your purchase receipt or transaction ID.
How do I request a refund?
Refunds are handled by the app store where you made the purchase. Contact Google Play or Apple App Store directly. We can also assist you through our support team if needed.
Are there any subscription services?
Some of our games offer premium subscriptions with additional features and benefits. You can manage these subscriptions through your device's app store settings.
Privacy & Safety
How do you protect my personal information?
We take privacy seriously and follow industry-standard security practices. Read our Privacy Policy for detailed information about how we collect, use, and protect your data.
Is it safe for children to play your games?
Our games are designed to be family-friendly. We comply with COPPA regulations and do not knowingly collect personal information from children under 13. Parents can contact us to review or delete their child's data.
How do I report inappropriate behavior?
Use the in-game reporting feature or contact our support team immediately. We take all reports seriously and will investigate and take appropriate action against violators.
Contact Our Support Team
Can't find the answer you're looking for? Our friendly support team is ready to help!
Email Support
support@wonderananna.com
Response time: 24-48 hours
Best for: Technical issues, account problems, detailed inquiries
Live Chat
Coming Soon!
Response time: Real-time
Best for: Quick questions, general help
Community Forum
Visit our Discord
Response time: Community-driven
Best for: Game tips, connecting with other players
When contacting support, please include:
- Your device model and operating system (e.g., iPhone 14, iOS 17.0)
- Game version (found in game settings)
- Your player ID or username
- Detailed description of the issue
- Screenshots or videos if applicable
- Steps to reproduce the problem
Known Issues & Status
Game Servers
Operational
All game services are running normally
Payment Systems
Operational
In-app purchases are processing normally
Leaderboards
Maintenance
Scheduled maintenance - Aug 27, 2:00 AM
Current Known Issues
- Android 14 Compatibility: Some users may experience minor UI issues. Update coming soon.
- Social Features: Friend invitations may be delayed during peak hours.
- Graphics Settings: High-end graphics may cause overheating on older devices.
We're actively working on fixes for these issues. Check back for updates!
Helpful Resources
Business Hours & Response Times
Support Hours
- Email Support: 24/7 (responses within 24-48 hours)
- Priority Support: Sunday to Thursday, 9:00 AM - 6:00 PM (BST)
- Emergency Issues: Monitored 24/7
Expected Response Times
- Critical Issues: Within 4 hours
- Account & Payment Issues: Within 24 hours
- General Inquiries: Within 48 hours
- Feature Requests: Within 72 hours
Contact Information
Wonder Ananna Studio Ltd.
Support Email: support@wonderananna.com
General Contact: contact@wonderananna.com
Business Address: House #283, Road #19/C, Mohakhali DOHS, Dhaka-1206, Bangladesh
Phone: +880-1XXX-XXXXXX
Business Hours: Sunday to Thursday, 9:00 AM - 6:00 PM (Bangladesh Standard Time)